"With LiveAgent we're able to give our customers support wherever they are. "
LiveAgent AI Chatbot
Provide immediate, intelligent responses to customer inquiries. Powered by advanced LLM and trained on your data.
No setup fee
24/7 Availability
Multilingual Support
Complete Control
What is AI Chatbot?
Your efficient first point of contact
LiveAgent's AI Chatbot is an advanced assistant powered by sophisticated LLM technology and trained on your specific data. It seamlessly integrates into your existing chat support, providing immediate, intelligent responses and expertly pre-qualifying inquiries before they reach your human agents.
- Powered by sophisticated Large Language Models
- Trained on your specific business data
- Resolves broad spectrum of common and complex questions
- Robust multilingual support
Knowledge & Control
Train your chatbot on your data
Your data drives smarter responses. Train the chatbot on your specific business information and select from various cutting-edge LLM models. Connect to both public and proprietary knowledge sources, including internal databases. You maintain complete control over the workflow and behavior.
- Connect public and proprietary knowledge sources
- Integrate with internal databases and systems
- Choose from cutting-edge LLM models
The Customer Experience
Intelligent support that feels human
Your customers get immediate responses powered by advanced LLM technology. When they need a human, the handoff is seamless with full conversation context preserved.
Immediate, intelligent answers
Customers get instant answers to their inquiries powered by sophisticated LLM technology trained on your specific data. No more wait times—immediate, accurate responses for common and complex questions.
What customers experience:
- Instant answers to common questions
- Natural, conversational interactions
- 24/7 support in their preferred language
- Option to chat with a human anytime
Agent visibility & control
When customers escalate to your support team, human agents have complete visibility of all active chatbot sessions. Step in with full conversation context and take over with confidence. Agents retain complete access to the full chatbot conversation history within the same chat window.
- Complete visibility of active chatbot conversations
- Full conversation history in same ticket or chat window
- Seamless step-in with complete context
Core Capabilities
Powerful features built into every chatbot
Everything you need to provide intelligent support powered by advanced LLM technology.
- Immediate Response to Inquiries
Provide instant answers powered by sophisticated LLM technology. No wait queues—customers get answers immediately.
- Pre-Qualification of Complex Issues
Intelligently identify and route complex questions to specialists with full context preserved.
- Multilingual Support
Support customers worldwide in their preferred language automatically.
- Complete Workflow Control
Choose your LLM model, set escalation rules, and connect your knowledge sources.
- Resolution of Complex Questions
Resolve a broad spectrum of common and complex questions, not just FAQs.
- Seamless Integration
Enhances your existing chat buttons and integrates directly into your helpdesk.
Use Cases
How your business benefits from AI chatbot
Deploy the chatbot to handle FAQs, pre-qualify complex issues, and support customers 24/7 across languages and time zones.
Instantly resolve FAQs
The chatbot learns common patterns and handles frequently asked questions automatically with consistent, accurate answers.
What your team gets:
- Reduced ticket volume
- Faster overall response times
- Agents freed up for complex issues
- Consistent answers every time
Testimonials
Get LiveAgent and join 7000 happy clients
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
Ready to deploy your AI chatbot?
Train it on your data, customize your workflows, select your LLM model, and start supporting customers immediately.
Try it for free
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Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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