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Ticketing

A “ticket” means communication between the customer and support staff inside your company. A ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. LiveAgent automatically sorts your company communication into tickets. You will easily find and review the history of every communication between you and your customer any time in the future.

Contact forms

Adding contact forms on your website enables your customers to send email messages directly from your website. Contact forms are either built-in or popout forms. Once a visitor enters queries into forms and clicks send, a new ticket is created in LiveAgent. Multiple contact forms of different designs can be added to various websites.

Real-time chat

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers’ confidence while shopping and increases overall customer experience. Adding a human factor to your website through real time chatting with your customers can be a game changer.

Facebook

LiveAgent connects with your Facebook profile and tracks all wall posts, comments, and private messages so you can have your fans and haters under control 24/7. Everything is tracked and transformed into tickets so your customer support agents can react professionally when a complaint is created and put out the fire before it spreads. With LiveAgent, you have 100% certainty that nothing gets lost on Facebook.

Twitter

Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

Call Center

Talk to your customers over phone or PC to PC calls. No need to buy phones for your agents, you can receive calls directly on your computer. Get a 1-800 number for your customer service.

Video chat

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. Even better, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

IVR (Interactive Voice Response)

LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees (yes, even if you have 0 technical experience).

Unlimited Call Recordings

Unlimited call recording ensures your calls are safely recorded for legal or training purposes.

Softphones

LiveAgent offers an ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices.

Analytics overview

Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. LiveAgent is packed with endless reporting possibilities.

Customer portal

The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business.

Knowledge base

Create categories in your customer portal based on your products, services, or types of customers. Add knowledge base articles, forums, or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Forum

Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a ticket so your agent can always respond.

Instagram

Connect LiveAgent with your Instagram account for a seamless experience.
Any content your followers share is turned into tickets so your customer support agents can respond right away. Influence your followers, provide them with support, or perhaps share a Boomerang instantly. You can afford to be creative with LiveAgent.

Viber

LiveAgent is a complete customer care software which allows your company to interact with its customers on a personal level. It combines all of your communication channels – email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.

Slack

LiveAgent’s newest feature allows you to get all the relevant information about new or already open tickets. At the same time, you can let your agents get updates about new rules or discuss with them about new ideas from LiveAgent’s dashboard.

Ticketing

A “ticket” means communication between the customer and support staff inside your company. A ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. LiveAgent automatically sorts your company communication into tickets. You will easily find and review the history of every communication between you and your customer any time in the future.

Contact forms

Adding contact forms on your website enables your customers to send email messages directly from your website. Contact forms are either built-in or popout forms. Once a visitor enters queries into forms and clicks send, a new ticket is created in LiveAgent. Multiple contact forms of different designs can be added to various websites.

Real-time chat

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers’ confidence while shopping and increases overall customer experience. Adding a human factor to your website through real time chatting with your customers can be a game changer.

Facebook

LiveAgent connects with your Facebook profile and tracks all wall posts, comments, and private messages so you can have your fans and haters under control 24/7. Everything is tracked and transformed into tickets so your customer support agents can react professionally when a complaint is created and put out the fire before it spreads. With LiveAgent, you have 100% certainty that nothing gets lost on Facebook.

Twitter

Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

Call Center

Talk to your customers over phone or PC to PC calls. No need to buy phones for your agents, you can receive calls directly on your computer. Get a 1-800 number for your customer service.

Video chat

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. Even better, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

IVR (Interactive Voice Response)

LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees (yes, even if you have 0 technical experience).

Unlimited Call Recordings

Unlimited call recording ensures your calls are safely recorded for legal or training purposes.

Softphones

LiveAgent offers an ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices.

Analytics overview

Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. LiveAgent is packed with endless reporting possibilities.

Customer portal

The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business.

Knowledge base

Create categories in your customer portal based on your products, services, or types of customers. Add knowledge base articles, forums, or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Forum

Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a ticket so your agent can always respond.

Instagram

Connect LiveAgent with your Instagram account for a seamless experience.
Any content your followers share is turned into tickets so your customer support agents can respond right away. Influence your followers, provide them with support, or perhaps share a Boomerang instantly. You can afford to be creative with LiveAgent.

Viber

LiveAgent is a complete customer care software which allows your company to interact with its customers on a personal level. It combines all of your communication channels – email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.

Slack

LiveAgent’s newest feature allows you to get all the relevant information about new or already open tickets. At the same time, you can let your agents get updates about new rules or discuss with them about new ideas from LiveAgent’s dashboard.

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3,000+ reviews on top comparison websites

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

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Build loyalty with every interaction

Reach your customers on the channels they use most, including email, voice calls, and social media. Complement the customer experience with a live chat that is native to our platform.

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The best thing is that it doesn't matter if the client sends an email, opens a ticket or leaves a comment on a social network because that message will reach a single platform where agents can receive it and give an immediate response. - Andreina, Capterra

What if you had 15 extra hours every week?

Resolve queries faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.

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Canned responses save us so much time with hundreds of emails coming in daily, we can reply super quick and maintain a great level of customer service. - Nicole, G2

Empower your agents with automation

Make your agents more productive by enabling automation rules right in the agent workspace. Automatically assign tickets to agents or departments, add tags, or set up unique rules to automate your workflow.

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Overall LiveAgent has been a godsend compared to our previous provider. The automation alone makes it worth its weight in gold. - Verified reviewer, Capterra

The world’s fastest chat widget

Provide instant service with LiveAgent’s live chat support. Our chat widget is the fastest on the market. Discover how it can help you effectively convert website visitors into customers.

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LiveAgent has proven to be a blessing for our company. The instant chat option is a powerhouse in generating new accounts. - Douglas, Capterra

Are you delivering the best possible customer experience?

It costs 5 times more to acquire a customer than to retain an existing one. Use LiveAgent to drive brand loyalty with every customer interaction. With LiveAgent, it’s easy.

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LiveAgent has had a direct positive impact on increasing our subscriber base. It's the tool that pays for itself time and again. - Douglas, Capterra

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Happy customers are the best customers

We offer concierge migration services from most of the popular help desk solutions.

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You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

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Try LiveAgent Today

We offer concierge migration services from most of the popular help desk solutions.

3,000+ reviews Trustpilot GetApp G2 Crowd

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