Help Desk Software is The 1st Step Towards Better Customer Service
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
All Your Communication Neatly Sorted by Priority
Stay on top of all your customer requests coming in from different support channels.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
All communication including emails is transformed into tickets for better convenience.
Built in, real-time chat messenger widget with automated invitations.
Connect any phone number. Receive, route or make calls with unlimited backups.
Customers sometimes prefer to be self-served. Provide answers 24/7, even when offline.
Answer customers on Facebook and Twitter. Listen to customers where they are.
Call Center Built Into Your Help Desk Software
Plug in your VoIP provider or just place a call button on your website. Forget expensive call center software solutions - we don't charge for call minutes, nor call recordings.
Unlimited Inbound Calls
Plug in your favorite VoIP Provider with SIP and receive calls from anywhere in the world
Place a call button on your page and let customers call you from their PCs
Make unlimited calls to your colleagues, without setting up SIPs
Call your customers proactively or follow up about their open tickets
Answer calls with any hardware phone device
Receive calls in your browser - all browsers are supported
Ensure reliability by connecting and using a softphone software
Stay connected and answer calls even on the go with native iOS & Android apps
You Will Be in Good Hands
Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.
Are you switching from a different help desk software?
We offer concierge migration services from most of the popular help desk solutions.
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