If you are not taking care of your customers, your competitors will. Keep your customers close with the right help desk software.
IVR (Interactive Voice Response)
LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees. Interactive voice response lets you route calls in your call center software to the right departments or agents.
LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.
LiveAgent makes it easier for you to follow up on your tickets via Slack notifications. LiveAgent’s Slack integration lets you see what is happening with your tickets while you’re taking care of business on Slack.
IVR (Interactive Voice Response)
LiveAgent’s help desk software integrates with multiple communication channels and offers nearly 200 features.
Reach your customers on the channels they use most, including email, voice calls, and social media. Complement the customer experience with a live chat that is native to our platform.
The best thing is that it doesn't matter if the client sends an email, opens a ticket or leaves a comment on a social network because that message will reach a single platform where agents can receive it and give an immediate response.
Resolve queries faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
Canned responses save us so much time with hundreds of emails coming in daily, we can reply super quick and maintain a great level of customer service.
Make your agents more productive by enabling automation rules right in the agent workspace. Automatically assign tickets to agents or departments, add tags, or set up unique rules to automate your workflow.
Overall LiveAgent has been a godsend compared to our previous provider. The automation alone makes it worth its weight in gold.
Provide instant service with LiveAgent’s live chat support. Our chat widget is the fastest on the market. Discover how it can help you effectively convert website visitors into customers.
LiveAgent has proven to be a blessing for our company. The instant chat option is a powerhouse in generating new accounts.
It costs 5 times more to acquire a customer than to retain an existing one. Use LiveAgent to drive brand loyalty with every customer interaction. With LiveAgent, it’s easy.
LiveAgent has had a direct positive impact on increasing our subscriber base. It's the tool that pays for itself time and again.
We offer concierge migration services from most of the popular help desk solutions.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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