Use LiveAgent to bring value to your business

A “ticket” means communication between the customer and support staff inside your company. A ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. LiveAgent automatically sorts your company communication into tickets. You will easily find and review the history of every communication between you and your customer any time in the future.

Adding contact forms on your website enables your customers to send email messages directly from your website. Contact forms are either built-in or popout forms. Once a visitor enters queries into forms and clicks send, a new ticket is created in LiveAgent. Multiple contact forms of different designs can be added to various websites.

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers’ confidence while shopping and increases overall customer experience. Adding a human factor to your website through real time chatting with your customers can be a game changer.

LiveAgent connects with your Facebook profile and tracks all wall posts, comments, and private messages so you can have your fans and haters under control 24/7. Everything is tracked and transformed into tickets so your customer support agents can react professionally when a complaint is created and put out the fire before it spreads. With LiveAgent, you have 100% certainty that nothing gets lost on Facebook.

Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

Talk to your customers over phone or PC to PC calls. No need to buy phones for your agents, you can receive calls directly on your computer. Get a 1-800 number for your customer service.

Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. Even better, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees (yes, even if you have 0 technical experience).

Unlimited call recording ensures your calls are safely recorded for legal or training purposes.

LiveAgent offers an ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices.

Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. LiveAgent is packed with endless reporting possibilities.

The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business.

Create categories in your customer portal based on your products, services, or types of customers. Add knowledge base articles, forums, or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a ticket so your agent can always respond.

Connect LiveAgent with your Instagram account for a seamless experience.
Any content your followers share is turned into tickets so your customer support agents can respond right away. Influence your followers, provide them with support, or perhaps share a Boomerang instantly. You can afford to be creative with LiveAgent.

LiveAgent is a complete customer care software which allows your company to interact with its customers on a personal level. It combines all of your communication channels – email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.

LiveAgent’s newest feature allows you to get all the relevant information about new or already open tickets. At the same time, you can let your agents get updates about new rules or discuss with them about new ideas from LiveAgent’s dashboard.