Help Desk Software is The 1st Step Towards Better Customer Service
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
All Your Communication Neatly Sorted by Priority
Stay on top of all your customer requests coming in from different support channels.
Ticketing
All communication including emails is transformed into tickets for better convenience.
Live chat
Built in, real-time chat messenger widget with automated invitations.
Phone
Connect any phone number. Receive, route or make calls with unlimited backups.
Support Portal
Customers sometimes prefer to be self-served. Provide answers 24/7, even when offline.
Social
Answer customers on Facebook and Twitter. Listen to customers where they are.
Call Center Built Into Your Help Desk Software
Plug in your VoIP provider or just place a call button on your website. Forget expensive call center software solutions - we don't charge for call minutes, nor call recordings.
Unlimited Inbound Calls
Plug in your favorite VoIP Provider with SIP and receive calls from anywhere in the world
PC-to-PC Calls
Place a call button on your page and let customers call you from their PCs
Internal calls
Make unlimited calls to your colleagues, without setting up SIPs
Outbound calls
Call your customers proactively or follow up about their open tickets
Hardware phone
Answer calls with any hardware phone device
Browser
Receive calls in your browser - all browsers are supported
Softphone
Ensure reliability by connecting and using a softphone software
Mobile app
Stay connected and answer calls even on the go with native iOS & Android apps
You Will Be in Good Hands
Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.
Are you switching from a different help desk software?
We offer concierge migration services from most of the popular help desk solutions.
Over 21,000 Businesses Can't Be Wrong!
Do you know what BMW, Yamaha, O2 and Oxford University have in common?
96% Satisfaction
based on 15291 customer reviews
Great all inclusive support - With LiveAgent we’re able to give our customers support wherever they are.
LiveAgent combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers.
LiveAgent is really fast, easy and fun to learn and their customer support is always helpful.
Feeling Hungry For More?
The All-inclusive plan equals a price of an average lunch for 2. Start with a 14-day risk free trial, no commitments, unlimited agents, no credit card required.
Packed with 175+ features
LiveAgent offers the right portion of juicy helpdesk features that adapt to your company’s workflows.
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